I have always found the business world to be a fascinating study in human nature. There are those who are more interested in selling than they are in serving the needs of their customers. On the other hand there are those who seem to have service at the core of their efforts. How does service change the way a person sees his customers?
One of the most important things I’ve learned in my three years of marriage is that everyone has grown up learning different ways to do daily tasks: washing the dishes, doing the laundry, folding clothes, etc. I had to learn that my husband’s way of folding a t-shirt is just as effective as mine. In fact, his way actually saved some time. So I put my pride aside and quickly learned a more effective way to get laundry done. This is a simple example of how learning something new can actually be good, even though it’s not the way I was raised.
Vertical Thought has been through an adjustment in the past two months and we are pleased to bring you an update featuring some of the material from our reinvigorated website.