You bring up an important point and I am sorry to hear about the experience when you made yourself vulnerable and asked for help. When someone is ready to ask for help that is the time to listen, listen, listen. Many times just the act of sharing, or as the bible says "confessing", can provide comfort and strength to keep moving on. I once heard a Pastor say that he was going to visit someone and give them a good "listening to". Just listening and not trying to "solve" things can soften the pain someone is experiencing. If we are close to God in daily prayer and we listen closely, I have found that God's spirit guides the conversation to the next step that is needed.