It is a time for grieving in Moore, Oklahoma. The morning after a terrible swift moving tornado touched down that city and the state are recovering from the shock of death and destruction visited upon them in a matter of minutes on Monday afternoon. Our prayers go out to the victims and their families and friends. The slow movements of a new reality and recovery are upon them in the cold clear light of a new life. May God, who alone knows why He allows these forces of nature to randomly occur, hold them all in His perfect grace.

I have always found the business world to be a fascinating study in human nature. There are those who are more interested in selling than they are in serving the needs of their customers. On the other hand there are those who seem to have service at the core of their efforts. How does service change the way a person sees his customers?